As one of our tenants, our team is only a phone call away when you need us.


Our contracts will provide support in the event if:

  • You lose electricity or heating
  • A pipe bursts or leaks
  • You’re locked out

Please note, if the call out is deemed not to be a genuine emergency then Tay Letting will reserve the right to pass on any charge to you to settle any invoice accordingly with respective tradesmen.

Glasgow contacts

Trust (Electrical services): 07702 074261

MMS (Gas & Plumbing): 07878 980984

Ian Hendry (Joiner & Locksmith): 07971 419180


Edinburgh contacts

Vulcan (Electrical & Gas): 07979524502 or 07791011885

Ian Hendry (Joiner & Locksmith): 07971 419180

Frequently asked questions

No, it is requested that the rent is to be paid from one nominated bank account, with the tenant reference code as reference.

Any request for a co-tenant to vacate a property will be taken to the Landlord to obtain their agreement. To end a joint tenancy, all tenants must agree to end the tenancy and sign the notice to leave. One joint tenant cannot terminate a joint tenancy on behalf of all joint tenants. If one tenant is leaving and the remaining tenant has another tenant lined up to move in, then a new tenancy will have to be created and an official move out to take place to allow for a formal checkout and new inventory for the new tenancy agreement.

You must provide written notice to the following email address – You must give your landlord at least 28 days’ notice in writing if you want to end the tenancy. The notice period will be taken from the day the written notice to leave is received.

Once the tenancy has reached the official end date, we will conduct the checkout report, the next working day. This is the stage where the initial inventory for the property will be compared to the condition of which the property has been left in. Once the Checkout report has been undertaken, this will be formally processed and if we believe we have claim to request any deductions from the deposit for damages/dilapidations, we will advise accordingly.

Your deposit is held by Safe Deposits Scotland and you should contact them after you have vacated the property to request that the deposit be refunded. In the case of a joint tenancy each tenant must contact them to instigate their deposit refund. Their telephone number is 03333 213136. You can request the deposit refund online by going to You will also require your Deposit Account Number (DAN). If there is a dispute over the amount to be returned, you will be required to submit evidence challenging the claims made against the deposit for Safe Deposit Scotland to make an independent adjudication on any dispute.

The first Routine Inspection of the tenancy will take place approximately 6 weeks from taking occupancy of the property. We will then carry out regular inspections throughout the course of your tenancy. You will be notified in advance via email of the date an inspection will take place. The inspections will take place between 9am and 5pm, Monday to Friday and will only proceed with a tenants prior authorisation.

If the duration of the tenancy has been less than a 6 month period, the Landlord is required to provide a minimum of 28 days’ notice to the tenant, with the additional allowance of 48 hours for delivery time. If the duration of the tenancy has been greater than 6 months, then the required notice period is a minimum of 84 days, again with the additional allowance of 48 hours for delivery time. For further details for any of the above, please contact the office on 0141 336 6232 or email us at

Tenant enquiries

Our team are always on hand to help you with every property request. Call us on…

0141 336 6232

Office hours

Monday – Friday: 9.00am – 5.00pm

Saturday: 10.00am – 2.00pm

Sunday: Closed

Alternatively, you can request for one of our team to get back to you